Making Government Work: Electronic Delivery of Federal Services

OTA-TCT-578
GPO stock #052-003-01346-1
NTIS order #PB94-107067

Report cover
Full Report ~4018K
Front Matter ~96K
Table of Contents ~77K

Chapters
1: Summary of Findings and Options ~736K
2: Information Technologies for Electronic Delivery ~588K
3: Telecommunications Infrastructure for Electronic Delivery ~814K
4: Electronic Benefits Transfer for Social Service Delivery ~452K
5: Grassroots Partnering in Electronic Delivery ~377K
6: Revitalizing Information Resources Management for Electronic Delivery ~451K
7: Information Policies for Electronic Service Delivery ~778K

Appendixes
A: List of Boxes, Figures, and Tables ~58K
B: List of Acronyms and Terms ~62K
C: Reviewers and Contributors ~61K
D: OTA Field Trip Participants ~66K
E: Contractor Reports and OTA Trip Reports Prepared for This Assessment ~73K
Index ~101K